Customer Service Assistant

Wickes; Welwyn Garden City; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Gain share bonus

Pension

Annual leave

Staff discount

Job summary

Wickes in Welwyn Garden City is hiring for a full-time Customer Service Assistant. You’ll help customers, keep shelves in the right place, and ensure a smooth store experience with friendly service and timely deliveries. The role requires weekend work and offers training, development, and a comprehensive benefits package.

You’ll join a down-to-earth team that rewards effort with a generous discount program, a share of gains, a pension, and ample annual leave.

Qualifications

• Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service.

Responsibilities

• Provide excellent customer service at the till and throughout the store.
• Assist customers with product information and queries.
• Help keep stock organised and store areas tidy. If none are stated, use this as guidance.

Skills

Customer service

Retail experience

Job description

Position Type: Permanent, Contract Type: Full Time

Hours of work: 39

Posted: 12-Oct-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

This role is a full time 39 hour contract, this will require you to work at least one day at the weekend.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.