Customer Service Assistant

Wickes; Martlesham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus

Pension 10%

Annual leave 35 days

Colleague discount 20%

Life assurance

Cycle to work

Digital GP

Financial education

Job summary

Wickes in Martlesham is hiring for a part-time store role. This 18-hour week includes weekend shifts, working early mornings to late evenings to support customers and store operations. You will help customers, keep stock in the right place, and contribute to a friendly shopping environment.

Training and development opportunities are provided as part of our supportive team. A benefits package includes a gain share bonus, pension contributions, generous leave, colleague discounts and other

Qualifications

• Experience in a similar customer-facing role is desirable.
• Strong customer service skills and a helpful attitude.
• Ability to work shifts including one weekend day.

Responsibilities

• Assist customers and provide a high level of service.
• Support stock placement and store presentation.
• Work varied shifts including early mornings and late evenings.

Skills

Customer service

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 18

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shifts...

This part-time role offers 18 hours per week and includes working one weekend day. Shifts will vary across the schedule, with early starts from 6:00 am and late finishes up to 8:00 pm.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .