Retail Supervisor

Wickes; Wrexham; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Up to 5% annual bonus and up to £300/м

Up to 10% employer pension contribu

Up to 35 days annual leave

Job summary

Wickes in the United Kingdom is looking for a full-time, permanent store team member to support customers and supervise a small team. With 39 hours per week, you will help ensure the store runs smoothly and that customers receive exceptional service.

You will be a key holder, assist with training and rota planning, and contribute to a positive, inclusive shopping environment. We offer a strong learning culture and a comprehensive benefits package, including bonus potential and pension

Qualifications

• You’ll motivate, guide and support your colleagues to achieve the best customer experience.
• You’ll be a key holder and supervise your team to complete routine tasks.
• You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder.

Responsibilities

• Ensure the store is in tip-top shape and fulfill orders.
• Make sure every customer finds help and receives great service.
• Lead and supervise the team to complete routine tasks.

Skills

Customer service

Team supervision

Training new team members

Scheduling rotas

Key-holder responsibilities

Job description

Position Type: Permanent, Contract Type: Full Time

Hours of work: 39

Posted: 08-Oct-2026

Descriptions & Requirements

About the role...

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip‑top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About you...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .