Retail Supervisor

Wickes; Ipswich; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Gain share £300/month

Pension contribution up to 10%

35 days holiday including 8 bank Hdays

Colleague discount 20%

Life assurance

Job summary

Wickes in Ipswich is seeking a dedicated retail team member to lead daily store operations while supporting the team to deliver outstanding customer service. You will act as a key holder, supervise routine tasks, and help ensure the store runs smoothly from opening to close.

The role offers strong learning and development opportunities, a comprehensive benefits package, and the chance to grow within a busy home improvement retailer.

Qualifications

• Experience training new team members.
• Experience supporting scheduling rotas.
• Experience as a key-holder.
• Strong customer service mindset.

Responsibilities

• Motivate, guide and support colleagues to deliver the best customer experience.
• Act as key holder and supervise store tasks.
• Fulfil orders and ensure the store is clean and organized.

Skills

Customer service

Team leadership

Staff training

Scheduling rotas

Key-holder duties

Job description

Position Type: Permanent, Contract Type: Full Time

Hours of work: 39

Descriptions & Requirements

About the role...

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip‑top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About you...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .