Retail Supervisor

Wickes; Greater London; On-site; GBP 13,032,000 - 18,446,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Bank holidays 8 + 35 days

Job summary

Wickes is seeking a motivated retail professional to join the team as a store member with key-holder responsibilities in Greater London. You will motivate and support colleagues to deliver the best customer experience possible, and supervise daily tasks to keep the store running smoothly.

You should have a passion for customer service and may have experience training new team members, supporting scheduling rotas, or acting as a key-holder. A bag of enthusiasm is essential.

Qualifications

• Commitment to delivering excellent customer service.
• Experience training new team members is a plus.
• Ability to support scheduling rotas and act as a key-holder.

Responsibilities

• Guide and support colleagues to deliver a great customer experience.
• Supervise the team to complete daily tasks and store duties.
• Ensure store is clean, organized and tasks are completed efficiently.

Skills

Customer service

Team leadership

Staff training

Job description

About the Role

Whatever the day brings safety will be your first priority. You'll motivate, guide and support your colleagues to achieve the best customer experience possible. You'll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you'll be there to drive success.

About You

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

Salary:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays
• 20% colleague discount
• Save-as-you-earn scheme
• Cashback health scheme
• Cycle to work
• Life assurance
• Peppy
• Aviva Digital GP
• Financial Education & loans
• Discount platform including savings and cash back at numerous retailers
• Savings on gym membership

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.