Retail Supervisor

Wickes; Newbury; On-site; GBP 12,000 - 19,000; Full time

Benefits offered by this job

Up to 5% annual bonus

Up to 35 days of annual leave

20% colleague discount

Pension contribution

Life assurance

Discount platform and wellbeing perks

Job summary

Wickes in Newbury is looking for a store colleague focused on delivering excellent customer service and supporting the team. You will act as a key holder, supervise daily tasks and guide colleagues to ensure a smooth store operation and a top customer experience.

You’ll support scheduling, help train new team members and maintain a welcoming, well-organized store environment, contributing to ongoing learning and development within the team.

Qualifications

• Experience training new team members.
• Experience scheduling rotas or being a key-holder.
• Committed to delivering exceptional customer service.

Responsibilities

• Motivate, guide and support colleagues to achieve the best customer experience.
• Be a key holder and supervise the team to complete routine tasks.
• Ensure the store is tidy, fulfill orders and help customers locate departments.

Skills

Customer service

Team supervision

Training new team members

Scheduling rotas

Job description

About The Role...

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About You...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus


• Up to 10% employer pension contribution


• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include:

• 20% colleague discount


• Save-as-you-earn scheme


• Cashback health scheme


• Cycle to work


• Life assurance


• Peppy


• Aviva Digital GP


• Financial Education & loans


• Discount platform including savings and cash back at numerous retailers


• savings on gym membership

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.