Retail Supervisor

Co-op Group; Halesowen; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading community retailer is seeking a Customer Team Leader in Halesowen to lead and support their team. This part-time role involves providing excellent customer service, managing store operations, and fostering team development. Candidates should possess strong leadership and communication skills, along with a commitment to customer satisfaction. Full training and competitive benefits, including a discount on Co-op products, are provided.

Benefits

30% discount on all Co-op products

Pension scheme with employer contributions

36 days of holiday pro rata

Virtual healthcare services

Qualifications

• Genuine care for the needs of customers and members.
• Ability to lead and support a team effectively.
• Desire to learn and grow leadership skills.

Responsibilities

• Provide friendly service ensuring customer satisfaction.
• Coach and train team members to enhance their skills.
• Manage store operations and ensure compliance with safety regulations.
• Support store management and community engagement initiatives.

Skills

Customer service skills

Leadership abilities

Organisational skills

Problem-solving skills

Teamwork

Job description

Customer Team Leader

Location: 218 Hagley Road, Halesowen, B63 4QQ

Pay: £13.99 per hour

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will include working in our in-store bakery

Full, paid training provided

We're looking for Customer Team Leaders to join our team at Co-op.

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.