Retail Store Manager - Welwyn Garden City, Hertfordshire

The Works; Welwyn Garden City; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Welwyn Garden City is seeking a Retail Store Manager to inspire their team and drive sales performance. The ideal candidate will possess strong leadership skills, creativity, and a passion for delivering exceptional customer experiences. This role offers a supportive environment and various perks including generous discounts, training opportunities, and a comprehensive holiday package.

Benefits

25% colleague discount

Exclusive Double Discount days

Online discounts across retailers

33 days holiday

Early access to wages

Training & development

Share Scheme

24/7 employee support

Healthcare Cash Plan

Long service awards

Qualifications

• Genuine and authentic personality.
• Ability to handle fast-paced retail environments.
• Experience in stock management.
• Strong leadership qualities.

Responsibilities

• Lead the shop floor and team with enthusiasm.
• Provide exceptional retail experience for customers.
• Recruit and build a strong team.
• Drive sales and KPI performance.
• Maintain high standards of merchandising.

Skills

Positive attitude

Creativity

Multitasking

Leadership

Stock management

Team motivation

Job description

Retail Store Manager - Welwyn Garden City, Hertfordshire

As a Retail Store Manager, you'll be the captain of the shop floor, leading your team with enthusiasm. Commercial success will be your mission, but you'll do it with a twist of creativity and a sprinkle of magic.

Overview

• 40 hour contract
• Why The Works?
  🏆 10th Best Big Company to Work For 2024 - 'Best Companies'
• We don't just sell products.
  We inspire reading, learning, creativity and play.
• The Works: it literally means everything. We inspire and unlock imagination.

Your Mission

• Delight and inspire every customer by leading a team that offers an exceptional retail experience.
• Provide brilliant product knowledge and magic to wow customers with additional products and services.
• Create a store experience that's fun, friendly, accessible, and inclusive.
• Recruit team members embodying our values, building a dream-team of retail superheroes.
• Collaborate with fellow Retail Store Managers, Area and Regional teams to share best practices.
• Drive retail commerciality, striving for sales and KPI performance.
• Your store will shine with excellent standards, impeccable merchandising (cleanliness, pricing, picture-perfect displays).
• Serve as front-line leader, creating an environment that welcomes customers.
• Master promotional changes to align with flagship and seasonal trends.
• Expertly place products in both planogrammed and non-planogrammed spaces.

Skills / Behaviours That Will Set You Apart

• Genuine and Authentic – positivity, creativity, passion for brand.
• Resilient Champion – handle fast-paced retail, multitask, manage busy days.
• Stock Management Guru – sort, price, merchandise deliveries.
• Great Leader – inclusive, motivating team, aligning with employer brand.
• Motivate team, support wellbeing and aspirations.
• Foster feedback culture and collaborative improvement.

Our PERKS

• 💪 25% colleague discount.
• Exclusive Double Discount days.
• 😎 MyWorks – online discounts across retailers.
• 🚀 Holiday – 33 days, including bank holidays.
• 💸 Wagestream – claim early access to 50% of wages.
• 🎓 Can-Do Academy – training & development.
• 🏬 Share Scheme – own a piece of The Works.
• 24/7 support for employee and family, Employee Assistance Programme via Retail Trust.
• 🩺 Healthcare Cash Plan – support everyday healthcare costs.
• Long service awards, pension, life assurance, Cycle to Work scheme, optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play – making lives more fulfilled.

Our Values

• Crafty 🎨
• Caring 💛
• Can-do 🚀
• We Listen. We Care.

Employment Equality

We are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community.

We support flexible working and reasonable adjustments. If you need adjustments for an interview, let us know in your application.