Retail Store Customer Experience Leader

Sainsbury's Group; Greater London; Vor Ort; GBP 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer contributions match

Share schemes

Wellbeing support

Cycle to Work scheme

Gym membership offers

Zusammenfassung

Sainsbury’s Limited is seeking a Customer Experience Manager at the Elephant & Castle store in London. The role focuses on delivering an exceptional in‑store experience, from checkout to back‑of‑house operations, and leading the front‑end and petrol station operations where applicable.

You will coach and manage teams, drive KPI performance, and maintain strong customer service standards. The position requires hands‑on leadership in a fast-paced retail environment and a commitment to inclusive,

Qualifikationen

• Previous line management responsibilities in a fast-paced, operational environment.
• Truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• Experience leading teams in a dynamic, customer-facing environment.

Aufgaben

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Jobbeschreibung

Sainsbury’s Limited is seeking a Customer Experience Manager at the Elephant & Castle store in London. The role focuses on delivering an exceptional in‑store experience, from checkout to back‑of‑house operations, and leading the front‑end and petrol station operations where applicable.

You will coach and manage teams, drive KPI performance, and maintain strong customer service standards. The position requires hands‑on leadership in a fast-paced retail environment and a commitment to inclusive,