Store Experience Leader

Sainsbury's Limited; London Borough of Croydon; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals & beverages

Generous holiday entitlement

Pension – employer contributions

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's Limited in the London area is seeking a Lead Customer Experience Manager for the Selsdon Store to drive exceptional service and lead a team of managers. You will plan for key trading activities and take accountability in the store manager's absence, coaching for high standards and efficiency.

You’ll oversee store operations from checkouts to back-of-house, manage performance and disciplinary processes, and use data to improve KPIs such as sales, stock availability, and colleague

Qualifications

• Experience of managing managers in a fast-paced, customer-facing environment.
• Data-driven with ability to interpret KPI’s and drive improvements.
• Proven leadership in an operational retail setting with a focus on service quality.

Responsibilities

• Lead a team of managers to ensure excellent customer experience across store areas from checkouts to fuel (if applicable).
• Plan for upcoming trading activity in collaboration with the store leadership team.
• Take accountability for the store in the absence of the store manager, coaching for high standards and efficiency.
• Oversee store operations at checkouts, self-checkout, and back-of-house services; manage scheduling and pay.
• Drive performance through disciplinary processes and talent development.

Skills

Leadership

People management

KPI analytics

Operational excellence

Job description

Sainsbury's Limited in the London area is seeking a Lead Customer Experience Manager for the Selsdon Store to drive exceptional service and lead a team of managers. You will plan for key trading activities and take accountability in the store manager's absence, coaching for high standards and efficiency.

You’ll oversee store operations from checkouts to back-of-house, manage performance and disciplinary processes, and use data to improve KPIs such as sales, stock availability, and colleague