Store Experience Leader

Sainsbury's Digital, Tech and Data; Sherborne; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Gym membership offers

Job summary

Sainsbury’s is seeking a Customer Experience Manager in the UK to lead and optimise daily store operations, ensuring exceptional customer service from checkout to back of house. You will coach teams, manage KPIs, and step in to run the store when required, driving a high-performance culture.

The role focuses on delivering outstanding customer experiences, coordinating front-line teams, and maintaining smooth store operations in a fast-paced retail environment with opportunities for career growth

Qualifications

• Track record of delivering exceptional customer experiences.
• Experience leading teams in dynamic, customer-facing environments.
• Leadership in high-volume, fast-paced operations.
• Proven success delivering KPIs across sales, stock, and satisfaction.
• Experience managing performance, absence, and employee relations cases.

Responsibilities

• Oversee the customer experience from checkout to back of house.
• Manage front-end checkout operations to meet customer expectations.
• Oversee petrol station operations where applicable.
• Lead, coach and manage performance and scheduling.
• Step in to run the store and provide direction in absence of senior management.

Skills

Customer experience

Team leadership

KPI delivery

Employee relations

Problem solving

Job description

Sainsbury’s is seeking a Customer Experience Manager in the UK to lead and optimise daily store operations, ensuring exceptional customer service from checkout to back of house. You will coach teams, manage KPIs, and step in to run the store when required, driving a high-performance culture.

The role focuses on delivering outstanding customer experiences, coordinating front-line teams, and maintaining smooth store operations in a fast-paced retail environment with opportunities for career growth