Senior Store Experience & Operations Lead

Sainsbury's Limited; Greater London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Discount card & shopping perks

Annual bonus scheme

Free meals and drinks

Generous holiday entitlement

Pension – employer contributions

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Job summary

Sainsbury's Limited is seeking a Lead Customer Experience Manager in London. You will lead a team of store managers to ensure excellent customer service across all store areas, including checkouts, petrol stations, and back‑of‑house operations.

You will partner with the leadership team to plan for key events and drive strong store performance. You will coach and motivate teams, manage performance, and ensure scheduling and payroll accuracy while delivering exceptional customer experiences and

Qualifications

• Experience leading managers in fast-paced, customer-facing environments.
• Strong people-management and coaching skills.
• Comfortable using data and KPIs to drive improvements.

Responsibilities

• Lead a team of store managers to deliver a great customer experience across all store areas.
• Plan for trading activity and events with the store leadership team.
• Be accountable for store performance in the absence of the store manager.

Skills

People leadership

Customer focus

Data-driven

KPI analysis

Job description

Sainsbury's Limited is seeking a Lead Customer Experience Manager in London. You will lead a team of store managers to ensure excellent customer service across all store areas, including checkouts, petrol stations, and back‑of‑house operations.

You will partner with the leadership team to plan for key events and drive strong store performance. You will coach and motivate teams, manage performance, and ensure scheduling and payroll accuracy while delivering exceptional customer experiences and