Store Experience Leader – Retail Ops

Sainsbury's Limited; City Of London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Discount card – 10% shopping discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer contributions

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Job summary

Sainsbury's Limited is seeking a Customer Experience Manager at our Dulwich store in London. You will be responsible for the overall customer journey from checkout to back of house, ensuring service standards, and supervising front-end operations.

This role requires strong leadership and a proven ability to drive store KPIs in a fast-paced retail environment. You will coach and develop team members, manage performance, and ensure accurate scheduling and pay.

Qualifications

• Experience leading teams in a fast-paced, customer-facing environment.
• Strong focus on delivering exceptional customer experiences and coaching others.
• Ability to drive KPI performance and store outcomes.
• Proven track record with discipline, performance, and employee relations matters.

Responsibilities

• Oversee the overall customer experience from checkout to back of house.
• Manage front-end checkout operations and service standards.
• Supervise petrol station operations if applicable.
• Lead people management, coaching, scheduling, and performance discussions.
• Occasionally assume full store responsibility and provide direction to colleagues.

Skills

People management

Customer service

KPI delivery

Leadership

Operations management

Retail environment

Job description

Sainsbury's Limited is seeking a Customer Experience Manager at our Dulwich store in London. You will be responsible for the overall customer journey from checkout to back of house, ensuring service standards, and supervising front-end operations.

This role requires strong leadership and a proven ability to drive store KPIs in a fast-paced retail environment. You will coach and develop team members, manage performance, and ensure accurate scheduling and pay.