Store Experience Leader

Sainsbury’s; London Borough of Richmond upon Thames; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Job summary

Sainsbury's Limited in Richmond is hiring a Store Customer Experience Manager to lead front-end operations, drive outstanding service, and ensure daily performance from checkout to back-office. You will coach teams, manage performance, and ensure schedules and pay accuracy while delivering strong customer outcomes.

As a leader in a high-volume store, you'll own KPI targets, develop talent, and guide store colleagues to deliver a consistently excellent shopping experience for customers in this

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Truly obsessed with customers and service, coaching a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries and performance issues fairly.
• Leads operations and can run the store in absence of senior management.
• Proven track record of delivering exceptional customer experiences and coaching others.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
• Managing operations in our petrol station (If your shop has one)
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Line management

Customer service

KPI delivery

Disciplinary handling

Operations leadership

Coaching teams

Job description

Sainsbury's Limited in Richmond is hiring a Store Customer Experience Manager to lead front-end operations, drive outstanding service, and ensure daily performance from checkout to back-office. You will coach teams, manage performance, and ensure schedules and pay accuracy while delivering strong customer outcomes.

As a leader in a high-volume store, you'll own KPI targets, develop talent, and guide store colleagues to deliver a consistently excellent shopping experience for customers in this