Store Experience & Operations Leader

Sainsbury's Limited; Birmingham; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Discount program

Annual bonus

Free meals

Pension matching

Cycle to Work

Job summary

Sainsbury's Limited in the United Kingdom is seeking a Lead Customer Experience Manager to drive exceptional in-store experiences. You will lead a team of managers, oversee key trading activity, and ensure high standards across checkouts, petrol, and back-of-house.

You'll coach leaders, manage performance, use data to improve KPIs, and foster an inclusive, engaging work environment. The role offers a comprehensive benefits package and opportunities for career progression.

Qualifications

• Experience leading large teams in a fast-paced, customer-focused environment.
• Proven track record of delivering exceptional customer experiences across complex operations.
• Proven success in delivering and improving KPIs across sales, stock availability, customer satisfaction and colleague engagement.

Responsibilities

• Lead a team of managers to ensure every customer has a great in-store experience from checkouts to petrol stations.
• Plan for upcoming key trading activity by collaborating with the store leadership team.
• Regularly taking full accountability for the store in the absence of a store manager, coaching for high standards and efficiency.
• Oversee operations at checkout areas (manned and self-checkout), petrol stations (if present), and back-of-house services.
• Manage performance, capability, disciplinaries, and scheduling to ensure pay accuracy.

Skills

People leadership

KPI analysis

Customer service

Data-driven

Change management

Job description

Sainsbury's Limited in the United Kingdom is seeking a Lead Customer Experience Manager to drive exceptional in-store experiences. You will lead a team of managers, oversee key trading activity, and ensure high standards across checkouts, petrol, and back-of-house.

You'll coach leaders, manage performance, use data to improve KPIs, and foster an inclusive, engaging work environment. The role offers a comprehensive benefits package and opportunities for career progression.