Retail Shop Floor Leader – Service & Presentation

JD GROUP; Poole; On-site; GBP 21,000 - 27,000; Full time

Job summary

JD GROUP in Poole is seeking a Shop Supervisor to help run the shop floor and deliver the high service standards our customers expect. You will support colleagues on each shift and assist store management with daily tasks to keep presentation and brand standards consistent.

You will lead by example on customer service, guide colleagues on the shop floor, and help with till operations and opening/closing routines.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, product knowledge, and promoting company values.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels and assisting with product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards.
• Assist with opening and closing procedures, till operations, and daily operational duties.

Skills

Supervisory experience

Customer service

Communication

Attention to detail

Job description

JD GROUP in Poole is seeking a Shop Supervisor to help run the shop floor and deliver the high service standards our customers expect. You will support colleagues on each shift and assist store management with daily tasks to keep presentation and brand standards consistent.

You will lead by example on customer service, guide colleagues on the shop floor, and help with till operations and opening/closing routines.