Retail Floor Supervisor: Lead Service & Visuals

JD GROUP; Bath; On-site; GBP 21,000 - 30,000; Full time

Job summary

JD GROUP is seeking a Supervisor to help run the shop floor, support colleagues across shifts, and uphold high standards of service and presentation. You will assist with daily operations, tills, and brand-aligned store performance.

The role focuses on delivering excellent customer service, guiding the team, and maintaining tidy, well-organised shop floors aligned with company values.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Team leadership

Strong communication

Attention to detail

Retail knowledge

Job description

JD GROUP is seeking a Supervisor to help run the shop floor, support colleagues across shifts, and uphold high standards of service and presentation. You will assist with daily operations, tills, and brand-aligned store performance.

The role focuses on delivering excellent customer service, guiding the team, and maintaining tidy, well-organised shop floors aligned with company values.