Retail Shop Floor Supervisor — Lead Service & Operations

JD GROUP; Enfield; On-site; GBP 21,000 - 25,000; Full time

Job summary

JD GROUP is seeking a proactive Supervisor to help run the store floor and uphold our high service standards. You will support colleagues across shifts, ensuring presentation, brand alignment, and smooth daily operations.

In this role you’ll assist with opening/closing tasks, cash handling, and till accuracy, while coaching the team to deliver exceptional customer experiences and meet sales targets.

Qualifications

• Experience supervising or leading teams in fast-paced retail or customer-facing environments.
• Strong communication and ability to guide colleagues on the shop floor.
• Excellent attention to detail and high standards in service, presentation, and store operations.
• Interest in retail, awareness of products and trends, and promoting company values.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail product awareness

Job description

JD GROUP is seeking a proactive Supervisor to help run the store floor and uphold our high service standards. You will support colleagues across shifts, ensuring presentation, brand alignment, and smooth daily operations.

In this role you’ll assist with opening/closing tasks, cash handling, and till accuracy, while coaching the team to deliver exceptional customer experiences and meet sales targets.