Retail Shift Supervisor - Customer Service & Merchandising

JDSports; Inverness; On-site; GBP 22,000 - 26,000; Full time

Job summary

JDSports is seeking a proactive Supervisor to ensure smooth shop floor operation and high service standards. You will support colleagues across shifts, uphold presentation and brand standards, and assist with daily store tasks as directed by Store Management.

In this fast-paced retail environment, you will lead by example, guide colleagues, and contribute to meeting service levels and sales performance. A hands-on approach to daily till operations and opening/closing duties is essential.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.

Responsibilities

• Deliver excellent customer service by supporting customers and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels and assisting with product placement and offering the full product range.
• Maintain shop floor standards by keeping the area clean, organized, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening/closing procedures, cashing up, and till operations.

Skills

Supervisory experience

Team leadership

Retail experience

Customer service

Communication skills

Job description

JDSports is seeking a proactive Supervisor to ensure smooth shop floor operation and high service standards. You will support colleagues across shifts, uphold presentation and brand standards, and assist with daily store tasks as directed by Store Management.

In this fast-paced retail environment, you will lead by example, guide colleagues, and contribute to meeting service levels and sales performance. A hands-on approach to daily till operations and opening/closing duties is essential.