Retail Floor Supervisor - Customer Experience Leader

JDSports; Inverness; On-site; GBP 24,000 - 32,000; Full time

Job summary

JDSports is seeking a Shop Supervisor to help run the store floor and deliver high service standards. You will support colleagues across shifts, ensuring presentation and store performance meet brand expectations, while assisting with opening/closing, tills, and daily operations.

The role focuses on supporting team members, driving customer service, and maintaining retail standards in a fast-paced environment.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail interest

Leadership

Customer service

Team support

Visual merchandising

Job description

JDSports is seeking a Shop Supervisor to help run the store floor and deliver high service standards. You will support colleagues across shifts, ensuring presentation and store performance meet brand expectations, while assisting with opening/closing, tills, and daily operations.

The role focuses on supporting team members, driving customer service, and maintaining retail standards in a fast-paced environment.