Retail Shift Leader: Lead Teams with Flexible Hours

Tesco; Trowbridge; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to manage store operations and leadership in the Manager’s absence. You will guide the team to deliver excellent customer experiences, coordinate across store areas, and foster inclusive relationships with colleagues. The role emphasizes strong service, communication, and adaptability in a fast-paced retail environment.

The position offers hourly pay with progression, a guaranteed minimum hours per week, and opportunities to grow within Tesco’s inclusive culture.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong service orientation with focus on customer needs.
• Clear communicator who keeps the team well informed.
• Natural leader who motivates and inspires performance.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues, the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships to enable colleagues to perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve customers, communities and planet better every day.

Skills

Team leadership

Customer service

Communication

Decision making

Coaching

Flexibility

Job description

Tesco is seeking a Shift Lead to manage store operations and leadership in the Manager’s absence. You will guide the team to deliver excellent customer experiences, coordinate across store areas, and foster inclusive relationships with colleagues. The role emphasizes strong service, communication, and adaptability in a fast-paced retail environment.

The position offers hourly pay with progression, a guaranteed minimum hours per week, and opportunities to grow within Tesco’s inclusive culture.