Retail Shift Lead - Flexible Hours & Great Benefits

Tesco PLC; Basingstoke; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance including personal/s

Flexible working available from day 1

Colleague discount (10–15%)

Wellbeing services

Life cover and pension with matching

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco is looking for a Shift Lead to oversee store operations and lead a diverse team to deliver exceptional customer service. You will coordinate across departments, handle day-to-day queries, and coach colleagues to maintain high standards. This role emphasizes inclusivity, proactive service, and strong communication with customers and teammates.

The position offers flexible hours, a minimum weekly commitment, and progression opportunities within Tesco stores across the UK.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong customer service orientation and communication.
• Able to motivate and coach colleagues.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all areas of the store and handle day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues and give feedback to model great service.
• Seek opportunities to serve customers and communities.
• Possess experience in a fast-paced retail role.
• Be a strong role model delivering great service.

Skills

Leadership

Customer service

Communication

Job description

Tesco is looking for a Shift Lead to oversee store operations and lead a diverse team to deliver exceptional customer service. You will coordinate across departments, handle day-to-day queries, and coach colleagues to maintain high standards. This role emphasizes inclusivity, proactive service, and strong communication with customers and teammates.

The position offers flexible hours, a minimum weekly commitment, and progression opportunities within Tesco stores across the UK.