Retail Shift Lead – Flexible Hours, Team Leadership

Tesco PLC; Egglescliffe; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20–22 days + bank holidays

Flexible working from day one

Colleague discount 10%

Life cover & pension

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead in the United Kingdom to oversee store operations and lead a team during daily shifts. You will ensure a high level of customer service and smooth day-to-day activities across store areas.

The role offers flexible working, a minimum guarantee of hours, and opportunities to grow within Tesco. You’ll work within defined availability windows and support a welcoming, inclusive team environment.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong customer service focus with the ability to resolve issues quickly.
• Clear communicator who can share information with the team and managers.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Be the go-to person for day-to-day operational queries across store areas.
• Coach colleagues, give feedback and model excellent service.
• Lead the store in the Manager's absence and adapt to changing store needs.

Skills

Team leadership

Customer service

Communication

Job description

Tesco PLC is seeking a Shift Lead in the United Kingdom to oversee store operations and lead a team during daily shifts. You will ensure a high level of customer service and smooth day-to-day activities across store areas.

The role offers flexible working, a minimum guarantee of hours, and opportunities to grow within Tesco. You’ll work within defined availability windows and support a welcoming, inclusive team environment.