Retail Shift Leader: Flexible Hours, Lead & Serve Customers

Tesco PLC; Southwold; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20 days + personal

Flexible working from day one

Colleague Clubcard discount

Wellbeing services

Life cover & pension contributions

Benefits package (discounts, shares, &

Cycle-to-work schemes

Uniform provided

Job summary

Tesco PLC is seeking a Store Shift Lead to drive daily operations and deliver a superb in-store experience. You will lead a team, coordinate across store areas, and act as the point person for routine queries while upholding service standards.

We value strong leadership, a passion for outstanding customer service, and the ability to motivate others. Flexible hours and a supportive environment are provided within Tesco stores.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Demonstrate passion for great service and meeting customers' needs.
• Build positive, inclusive team relationships and communicate clearly.
• Natural leader who motivates and inspires teams to deliver results.
• Strong role model with excellent service standards.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Cover day-to-day operations and respond to queries as the go-to person.
• Build positive relationships to support colleagues' performance.
• Lead the store in the Manager's absence with balanced, flexible decisions.
• Coach colleagues, provide feedback and model outstanding service.
• Seek ways to serve customers, communities, and the planet better daily.

Skills

Team leadership

Customer service

Communication

People management

Inspiring leadership

Job description

Tesco PLC is seeking a Store Shift Lead to drive daily operations and deliver a superb in-store experience. You will lead a team, coordinate across store areas, and act as the point person for routine queries while upholding service standards.

We value strong leadership, a passion for outstanding customer service, and the ability to motivate others. Flexible hours and a supportive environment are provided within Tesco stores.