Retail Shift Leader: Lead Teams, Elevate Service

Tesco Retail; Greater London; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Retail in the United Kingdom is seeking a dedicated Shift Lead to help run in-store operations, delivering excellent customer service and supporting the store team. This role focuses on teamwork, adaptability, and ensuring smooth daily tasks across the shop floor.

You will lead colleagues, cover the Manager's absence when required, and maintain a positive, inclusive environment while addressing routine store challenges and opportunities to improve service.

Qualifications

• Experience in a fast-paced retail environment preferred.
• Ability to lead a team and coach colleagues.
• Strong communicator with a customer-focused approach.

Responsibilities

• Lead the store team and ensure high standards of service.
• Manage daily store operations in the Manager's absence.
• Foster inclusive, positive team relationships to support performance.
• Deliver consistent service and respond effectively to customer needs.

Skills

Team leadership

Customer service

Communication

Tools

POS systems

Job description

Tesco Retail in the United Kingdom is seeking a dedicated Shift Lead to help run in-store operations, delivering excellent customer service and supporting the store team. This role focuses on teamwork, adaptability, and ensuring smooth daily tasks across the shop floor.

You will lead colleagues, cover the Manager's absence when required, and maintain a positive, inclusive environment while addressing routine store challenges and opportunities to improve service.