Store Shift Leader: Lead Teams & Deliver Great Service

Tesco Retail; Blackburn; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Disability Confident Leader

Flexible working

Job summary

Tesco Retail in the United Kingdom is seeking a Shift Lead to oversee store operations and motivate team members to deliver outstanding customer service. You’ll be the go-to person for daily operational queries and will help create an inclusive, high-performing team environment.

Responsibilities include leading in the Manager’s absence, coaching colleagues, and adapting to changing store needs while maintaining a strong focus on customer satisfaction and community impact.

Qualifications

• Leading the team to deliver a great experience for customers in-store.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Responsibilities

• Leading the store in the Manager’s absence.
• Coaching colleagues, giving feedback and role modelling great service.
• Working across all areas of the store and with all colleagues as the go-to person for day-to-day operational queries.

Skills

Team leadership

Communication

Coaching

Retail experience

Job description

Tesco Retail in the United Kingdom is seeking a Shift Lead to oversee store operations and motivate team members to deliver outstanding customer service. You’ll be the go-to person for daily operational queries and will help create an inclusive, high-performing team environment.

Responsibilities include leading in the Manager’s absence, coaching colleagues, and adapting to changing store needs while maintaining a strong focus on customer satisfaction and community impact.