Retail Shift Leader: Lead Teams & Deliver Great Service

Tesco PLC; Coppull; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with matching

Discounts & shares

Uniform provided

Job summary

Tesco PLC in the United Kingdom is seeking a Shift Lead to guide store teams, deliver outstanding customer service, and ensure smooth day-to-day operations on the shop floor. The role emphasizes teamwork, flexible hours, and a strong focus on serving customers with care.

You will lead in the Manager's absence, coach colleagues, and help maintain a welcoming, inclusive work environment while adapting to changing store priorities. Opportunities exist to grow within the UK’s leading retailer.

Qualifications

• Experience leading a team in a fast-paced retail environment.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Leadership

Team management

Customer service

Communication

Job description

Tesco PLC in the United Kingdom is seeking a Shift Lead to guide store teams, deliver outstanding customer service, and ensure smooth day-to-day operations on the shop floor. The role emphasizes teamwork, flexible hours, and a strong focus on serving customers with care.

You will lead in the Manager's absence, coach colleagues, and help maintain a welcoming, inclusive work environment while adapting to changing store priorities. Opportunities exist to grow within the UK’s leading retailer.