Retail Shift Leader: Lead Team & Elevate Service

Tesco; City of Edinburgh; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days + personal day

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover + pension

Additional benefits

Uniform provided

Job summary

Tesco is hiring a Shift Lead to drive exceptional in-store experiences. You will lead a team across store operations, ensuring a high standard of customer service and efficient daily management.

This role offers flexible hours and opportunities for growth within a leading UK retailer. Applicants must be over 18, with prior team-lead or management experience in retail, and a passion for delivering outstanding service.

Qualifications

• Over 18 and able to work in the UK.
• Experience in team lead or management in fast-paced retail.
• Strong role model for delivering great service and inclusivity.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all areas of the store and be the go-to for day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and role-model great service.
• Stay curious and seek opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Retail experience

People management

Job description

Tesco is hiring a Shift Lead to drive exceptional in-store experiences. You will lead a team across store operations, ensuring a high standard of customer service and efficient daily management.

This role offers flexible hours and opportunities for growth within a leading UK retailer. Applicants must be over 18, with prior team-lead or management experience in retail, and a passion for delivering outstanding service.