Retail Shift Leader: Lead the Team & Deliver Great Service

Tesco Retail; Birmingham; On-site; GBP 18,000 - 26,000; Part time

Job summary

Tesco is seeking a Shift Lead to supervise store operations and lead our team during shifts, ensuring an excellent in-store experience for customers. You will schedule tasks, respond to daily challenges, and collaborate across departments to keep the store running smoothly.

The role emphasises strong leadership, service quality, and adaptability in a fast-paced retail environment. Applicants should be 18+ with a passion for inclusive service and teamwork.

Qualifications

• Experience leading in a fast-paced retail environment.
• Strong leadership and communication skills.
• Ability to build inclusive team environments.

Responsibilities

• Lead store operations in the manager's absence.
• Coach colleagues, give feedback and role model great service.
• Explain store procedures and ensure customer needs are met.
• Foster positive, inclusive relationships among team members.

Skills

Team leadership

Customer service

Communication

Job description

Tesco is seeking a Shift Lead to supervise store operations and lead our team during shifts, ensuring an excellent in-store experience for customers. You will schedule tasks, respond to daily challenges, and collaborate across departments to keep the store running smoothly.

The role emphasises strong leadership, service quality, and adaptability in a fast-paced retail environment. Applicants should be 18+ with a passion for inclusive service and teamwork.