Retail Shift Lead — In-Store Team Leader

Tesco Retail; Redhill; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead in the United Kingdom to lead the in-store team and ensure a great customer experience. You will work across store areas, supporting colleagues and acting as the lead in the Manager’s absence.

The role requires a strong service mindset, clear communication, and a passion for inclusive leadership. Flexible scheduling and a minimum guaranteed hours commitment are offered to fit availability.

Qualifications

• Over 18 for this role.
• Experience in team lead or management in a fast-paced retail environment.
• Strong service mindset and meeting every customer’s needs.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• Clear communicator using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great experience for customers in-store.
• Work across all areas of the store and with all colleagues, the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships that help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and role model great service.
• Stay curious and seek opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Adaptability

Coaching

Job description

Tesco is seeking a Shift Lead in the United Kingdom to lead the in-store team and ensure a great customer experience. You will work across store areas, supporting colleagues and acting as the lead in the Manager’s absence.

The role requires a strong service mindset, clear communication, and a passion for inclusive leadership. Flexible scheduling and a minimum guaranteed hours commitment are offered to fit availability.