Retail Shift Leader: Lead & Elevate Customer Experience

Tesco UK; Basingstoke; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead role in our stores puts you at the heart of customer service, team leadership, and daily store operations. You’ll lead a team to deliver a great in-store experience, work with colleagues across the store, and act as the go-to person for day-to-day queries.

Pay starts at £15.59 per hour, rising to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week (roles from 12 hours also available).

Qualifications

• Must be over 18 years old.
• Experience in a team lead or management position in a fast-paced retail environment.
• Strong role-model with passion for delivering great service.

Responsibilities

• Lead a store team to deliver a great in-store experience.
• Work across store areas and with colleagues as the go-to person for daily operational queries.
• Build inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to serve our customers, communities, and the planet daily.

Skills

Team leadership

Customer service

Communication

Coaching

Job description

Tesco Shift Lead role in our stores puts you at the heart of customer service, team leadership, and daily store operations. You’ll lead a team to deliver a great in-store experience, work with colleagues across the store, and act as the go-to person for day-to-day queries.

Pay starts at £15.59 per hour, rising to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week (roles from 12 hours also available).