Retail Shift Leader: Inspire Teams & Deliver Great Service

Tesco Retail; Colchester; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco Retail is seeking a Store Shift Lead in the United Kingdom. The role pays £15.59 per hour, rising to £16.86 in M25 stores, with a minimum of 16 hours per week and some locations offering additional payments.

You will lead the store team, deliver excellent service, coach colleagues, and act as the Manager in their absence, while building inclusive relationships and guiding day-to-day operations. The role requires strong communication, flexibility, and a customer-first mindset, with a clear

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Clear communicator using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all areas of the store and handle day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Act as the store lead in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues and provide feedback on service.

Skills

Team leadership

Customer service

Communication

Job description

Tesco Retail is seeking a Store Shift Lead in the United Kingdom. The role pays £15.59 per hour, rising to £16.86 in M25 stores, with a minimum of 16 hours per week and some locations offering additional payments.

You will lead the store team, deliver excellent service, coach colleagues, and act as the Manager in their absence, while building inclusive relationships and guiding day-to-day operations. The role requires strong communication, flexibility, and a customer-first mindset, with a clear