Retail Shift Leader - Flexible Hours, Growth & Team Impact

Tesco UK; Newport; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring a Shift Lead to supervise store operations, coach teammates, and ensure excellent customer service. You’ll be the in-store leader, supporting managers and guiding the team through busy periods while maintaining a welcoming, inclusive environment.

Pay starts at £15.59 per hour, rising to £16.86 in certain stores, with a guaranteed minimum weekly hours and options for shorter shifts. This role emphasizes flexibility and strong communication within a busy retail setting.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Strong service delivery and ability to meet customer needs.
• Clear communicator using a variety of methods to keep the team informed.
• Natural leader who motivates and inspires the team to deliver outstanding results.
• Over 18 years of age and eligible to work in the UK.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all areas of the store and with colleagues as the go-to person for daily operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, provide feedback and role-model great service.
• Seek opportunities to serve customers, communities and the planet a little better every day.

Skills

Team leadership

Communication

Customer service

Flexibility

Inclusive leadership

Job description

Tesco is hiring a Shift Lead to supervise store operations, coach teammates, and ensure excellent customer service. You’ll be the in-store leader, supporting managers and guiding the team through busy periods while maintaining a welcoming, inclusive environment.

Pay starts at £15.59 per hour, rising to £16.86 in certain stores, with a guaranteed minimum weekly hours and options for shorter shifts. This role emphasizes flexibility and strong communication within a busy retail setting.