Retail Shift Leader - Flexible Hours, Inclusive Team

Tesco UK; Stroud; On-site; GBP 9,700 - 14,000; Part time

Job summary

Tesco UK is seeking a Shift Lead to supervise store operations and lead daily customer service. You will manage the team across all store areas, act as the main point of contact for day-to-day queries, and coach colleagues to deliver great service.

The role emphasizes flexibility and inclusive leadership within a busy retail environment. Pay starts at £15.59 per hour, rising to £16.86 in M25 stores, with a guaranteed minimum weekly hours.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Strong communication

Job description

Tesco UK is seeking a Shift Lead to supervise store operations and lead daily customer service. You will manage the team across all store areas, act as the main point of contact for day-to-day queries, and coach colleagues to deliver great service.

The role emphasizes flexibility and inclusive leadership within a busy retail environment. Pay starts at £15.59 per hour, rising to £16.86 in M25 stores, with a guaranteed minimum weekly hours.