Retail Shift Leader: Lead Great Service & Team

Tesco Retail; Houghton-le-Spring; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to guide in-store teams and ensure excellent customer service. You’ll lead across departments, coach colleagues, and act as the on‑the‑floor leader in the Manager’s absence. The role emphasizes inclusivity and strong communication to support customers and colleagues.

Pay starts at £15.59 per hour, rising to £16.86 in stores within the M25, with a guaranteed minimum of 16 hours per week and options for 12‑hour shifts. Applicants must be 18 or over.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong role model with a passion for delivering great service and meeting customer needs.
• Build positive, long lasting relationships to create an inclusive, supportive team.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Working across all areas of the store and with all colleagues as the go-to person for day-to-day queries.
• Coaching colleagues, giving feedback and modelling great service.
• Confidently leading the store in the Manager’s absence and making balanced decisions.

Skills

Team leadership

Communication

Customer service

Coaching

Job description

Tesco is seeking a Shift Lead to guide in-store teams and ensure excellent customer service. You’ll lead across departments, coach colleagues, and act as the on‑the‑floor leader in the Manager’s absence. The role emphasizes inclusivity and strong communication to support customers and colleagues.

Pay starts at £15.59 per hour, rising to £16.86 in stores within the M25, with a guaranteed minimum of 16 hours per week and options for 12‑hour shifts. Applicants must be 18 or over.