Retail Shift Leader — Grow People, Drive Service

Iceland Foods Ltd; Waterlooville; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Paid holidays 28 days

Christmas vouchers

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive environment

Job summary

Iceland Foods Ltd. is seeking a committed Shift Manager to support the management team and deliver consistent results in our UK stores. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.

The role emphasizes ensuring product availability, driving sales, and developing a positive, inclusive team culture while safeguarding cash handling and security procedures. A proactive, customer‑focused approach is essential.

Qualifications

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback to improve performance.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Responsibilities

• Maximise profit by ensuring great product availability for customers.
• Drive sales with in-store promotions and effective customer service.
• Support and develop store team engagement and inclusive culture.
• Follow cash handling and security policies and ensure digital service improvements.
• Lead by example on shift, fostering teamwork and reducing waste.

Skills

Retail management

Effective communication

Shift planning

Feedback

Team leadership

Job description

Iceland Foods Ltd. is seeking a committed Shift Manager to support the management team and deliver consistent results in our UK stores. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.

The role emphasizes ensuring product availability, driving sales, and developing a positive, inclusive team culture while safeguarding cash handling and security procedures. A proactive, customer‑focused approach is essential.