Retail Shift Leader - Drive Sales & Team Success

Iceland Foods Ltd; Neath; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

15% discount in Iceland and The Food%

28 days holiday (incl. Bank Holidays)

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan option

Grocery Aid support

Career pathways and progression

Inclusive work environment

Job summary

Iceland Foods Ltd in the United Kingdom is seeking a committed Shift Manager to support the store leadership team and deliver excellent customer service. You will start as a Retail Assistant and receive a £2 supplement for every hour you shift manage the store.

You will focus on availability, drive sales, manage people, and uphold cash handling and security policies while creating an inclusive culture. The role offers a supportive environment with clear career pathways.

Qualifications

• Proven experience in retail management or supervisory role.
• Strong communication to deliver store tasks first time, every time.
• Ability to plan and organise shifts with the whole team.
• Provide balanced feedback to improve team performance.
• Hands-on leadership to deliver a great store on shift.

Responsibilities

• Maximise profit by ensuring great product availability for customers.
• Drive sales through in-store initiatives like “sell a £1 & save a £1.”
• Complete actions set by line manager after daily floor walk.
• Lead and engage store staff and support Talking Shop Rep.
• Follow cash handling and security policies and processes.
• Provide excellent service in-store and at doorstep.

Skills

Retail management experience

Team leadership

Communication

Shift planning

Feedback delivery

Customer focus

Job description

Iceland Foods Ltd in the United Kingdom is seeking a committed Shift Manager to support the store leadership team and deliver excellent customer service. You will start as a Retail Assistant and receive a £2 supplement for every hour you shift manage the store.

You will focus on availability, drive sales, manage people, and uphold cash handling and security policies while creating an inclusive culture. The role offers a supportive environment with clear career pathways.