Retail Shift Leader: Flexible Hours & Team Impact

Tesco PLC; Harrogate; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days

Flexible working

Colleague discount 10%

Wellbeing services

Life cover

Pension scheme

Discounts & cycle-to-work

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to drive excellent customer service in-store. You will lead a team, coordinate across departments, and be the go-to person for daily store operations. This role emphasizes inclusive leadership, adaptability, and delivering a great shopping experience.

Ideal candidates bring retail leadership experience, strong communication, and a commitment to service. Flexible working and minimum weekly hours are available, with benefits and progression opportunities within

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong passion for delivering great service and meeting customers' needs.
• Build positive, long-lasting relationships to create an inclusive team environment.
• Clear communicator who informs the team using varied methods.
• Natural leader who motivates the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Coordinate across store areas and assist colleagues with day-to-day queries.
• Foster positive, inclusive relationships to help colleagues perform their best.
• Step in to lead the store in the Manager’s absence.
• Make balanced, flexible decisions and respond well to change.
• Coach colleagues, give feedback and model excellent service.

Skills

Team Leadership

Retail Experience

Customer Service

Communication

Adaptability

Job description

Tesco PLC is seeking a Shift Lead to drive excellent customer service in-store. You will lead a team, coordinate across departments, and be the go-to person for daily store operations. This role emphasizes inclusive leadership, adaptability, and delivering a great shopping experience.

Ideal candidates bring retail leadership experience, strong communication, and a commitment to service. Flexible working and minimum weekly hours are available, with benefits and progression opportunities within