Retail Shift Lead - Flexible Hours & Team Leadership

Tesco PLC; Princes Risborough; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover & pension

Employee discounts

Job summary

Tesco PLC is seeking a Shift Lead to help deliver excellent in-store experiences in the United Kingdom. You will lead a team across store areas, coordinate shifts within defined availability windows, and ensure consistent service while upholding Tesco’s standards.

The role requires 18+ eligibility, a minimum 16 hours per week, and the ability to adapt to changing conditions. It offers competitive hourly pay and opportunities for growth within the business.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Strong service orientation and meeting customer needs.
• Ability to build positive, inclusive team relationships.
• Clear communicator with diverse methods to keep the team informed.

Responsibilities

• Lead the team to deliver a great customer experience in-store.
• Operate across all store areas and act as the go-to for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager's absence with confidence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, provide feedback and model excellent service.
• Seek opportunities to serve customers, communities and the planet more each day.

Skills

Team leadership

Customer service

Communication

Job description

Tesco PLC is seeking a Shift Lead to help deliver excellent in-store experiences in the United Kingdom. You will lead a team across store areas, coordinate shifts within defined availability windows, and ensure consistent service while upholding Tesco’s standards.

The role requires 18+ eligibility, a minimum 16 hours per week, and the ability to adapt to changing conditions. It offers competitive hourly pay and opportunities for growth within the business.