Retail Shift Lead - Flexible Hours & Inclusive Team

Tesco; Hull and East Yorkshire; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring a Shift Lead to drive a positive in-store experience and lead a team across store operations. You’ll coach colleagues, handle day-to-day queries, and act as the store lead in the Manager’s absence. The role emphasizes strong communication, adaptability, and a passion for service.

Hours are guaranteed with a minimum weekly commitment, with some locations offering 12-hour shifts. We value inclusivity and community impact as core to our approach.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Strong customer service focus and ability to inspire the team.
• Clear communicator using multiple methods to keep the team informed.
• Natural leader who motivates and delivers results.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all store areas and with colleagues as the go-to person for daily queries.
• Build positive, inclusive relationships to help colleagues perform their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and look for ways to serve customers, communities, and the planet better.

Skills

Team leadership

Communication

Customer service

Adaptability

People management

Job description

Tesco is hiring a Shift Lead to drive a positive in-store experience and lead a team across store operations. You’ll coach colleagues, handle day-to-day queries, and act as the store lead in the Manager’s absence. The role emphasizes strong communication, adaptability, and a passion for service.

Hours are guaranteed with a minimum weekly commitment, with some locations offering 12-hour shifts. We value inclusivity and community impact as core to our approach.