Retail Shift Leader — Flexible Hours & Team Coach

Tesco PLC.; Wigan; Hybrid; GBP 19,000 - 22,000; Full time

Job summary

Tesco PLC is hiring a Shift Leader in the UK. The role involves coordinating a team in a fast-paced store, delivering customer service with hands-on coaching, and driving day-to-day store performance.

You will lead by example, communicate clearly, and adapt to changing priorities while ensuring a safe and welcoming environment for shoppers and colleagues. Ideal candidates are driven, energetic, and ready to contribute to Tesco's goal of serving customers and communities.

Qualifications

• A role requiring customer service focus and team leadership.
• Ability to communicate clearly with colleagues and customers.
• Flexibility to adapt to shift patterns and store needs.

Responsibilities

• As a Shift Leader, work in a fast-paced retail environment with varied days.
• Coordinate a team to deliver tasks and drive store performance.
• Provide hands-on coaching to improve service and operations.
• Build strong relationships with colleagues to foster teamwork and a positive culture.
• Be a confident, clear communicator and take the lead when required.
• Support safe, welcoming environments for customers and staff.

Skills

Customer service

Team leadership

Communication

Flexibility

Decision making

Job description

Tesco PLC is hiring a Shift Leader in the UK. The role involves coordinating a team in a fast-paced store, delivering customer service with hands-on coaching, and driving day-to-day store performance.

You will lead by example, communicate clearly, and adapt to changing priorities while ensuring a safe and welcoming environment for shoppers and colleagues. Ideal candidates are driven, energetic, and ready to contribute to Tesco's goal of serving customers and communities.