Retail Shift Leader: Flexible Hours, Growth & Team Impact

TESCO UK; North Moreton; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to oversee store operations and lead our team to deliver excellent customer experiences. You’ll work across all store areas, guiding colleagues and resolving day-to-day queries with confidence and inclusivity.

The role emphasizes strong leadership, flexible decision-making, and a commitment to service. Applicants must be 18 or over with availability aligned to shift windows and weekly hours.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service.
• A clear communicator, using a variety of methods to keep the team well informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication

Customer service orientation

Job description

Tesco is seeking a Shift Lead to oversee store operations and lead our team to deliver excellent customer experiences. You’ll work across all store areas, guiding colleagues and resolving day-to-day queries with confidence and inclusivity.

The role emphasizes strong leadership, flexible decision-making, and a commitment to service. Applicants must be 18 or over with availability aligned to shift windows and weekly hours.