Retail Shift Leader: Flexible Hours & Growth

Tesco; Westward Ho!; On-site; GBP 17,867,000 - 19,355,000; Full time

Benefits offered by this job

Holiday allowance 20–22 days

Flexible working

Staff discount 10–15%

Wellbeing services

Life cover & pension

Discounts and shares

Uniform provided

Job summary

Tesco Shift Lead role focused on delivering a great customer experience in-store. You will lead a team, coordinate across store areas and ensure smooth day-to-day operations with a customer-centric mindset.

The position offers flexibility with hours, a minimum guaranteed weekly schedule, and opportunities to grow within Tesco’s inclusive culture. Full support from store management, competitive benefits, and a focus on service excellence.

Qualifications

• Experience in team lead or management in a fast-paced retail environment.
• Strong service mindset to meet customer needs.
• Clear communicator with ability to share information effectively.
• Natural leader who motivates the team to deliver great results.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Collaborate across store areas and with colleagues on daily operations.
• Build positive, inclusive relationships to support colleagues.
• Lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, provide feedback and model excellent service.
• Seek opportunities to serve customers, communities and the planet.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

Tesco Shift Lead role focused on delivering a great customer experience in-store. You will lead a team, coordinate across store areas and ensure smooth day-to-day operations with a customer-centric mindset.

The position offers flexibility with hours, a minimum guaranteed weekly schedule, and opportunities to grow within Tesco’s inclusive culture. Full support from store management, competitive benefits, and a focus on service excellence.