Retail Shift Leader — Flexible Hours & Growth

Tesco; Chorley; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Colleague Clubcard discount 10–15%

Life insurance

Pension with employer contributions

Discounts and shares

Flexible working from day one

Job summary

Tesco is hiring a Shift Lead to guide store teams and ensure excellent customer experiences. You’ll lead across departments, support colleagues with daily queries, and model inclusive leadership while staying adaptable to change.

You’ll act as the go-to for operational questions in the Manager’s absence and coach the team to deliver focused service. Candidates should have prior team-lead experience in retail, a passion for great service, and strong communication.

Qualifications

• Experience in a team lead or management role in retail.
• Strong service mindset and ability to meet customer needs.
• Clear communication and ability to inform the team effectively.
• Natural leadership that motivates and delivers results.
• Ability to build inclusive, supportive team relationships.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across store areas and support colleagues with daily queries.
• Build positive, inclusive relationships to maximise team performance.
• Step in and lead the store in the Manager’s absence.
• Make balanced decisions and adapt to change.
• Coach colleagues, give feedback, and role-model great service.
• Seek opportunities to serve customers, communities and the planet.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

Tesco is hiring a Shift Lead to guide store teams and ensure excellent customer experiences. You’ll lead across departments, support colleagues with daily queries, and model inclusive leadership while staying adaptable to change.

You’ll act as the go-to for operational questions in the Manager’s absence and coach the team to deliver focused service. Candidates should have prior team-lead experience in retail, a passion for great service, and strong communication.