Retail Shift Leader - Flexible Hours & Growth

Tesco UK; Southampton; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to oversee daily store operations and lead a diverse team in a fast-paced retail environment. You will ensure excellent customer service, supervise staff across departments, and act as the on‑floor leader when the store manager is away.

The role emphasizes team leadership, clear communication, and a commitment to delivering a great shopping experience while upholding Tesco's values and standards.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.
• We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.

Job description

Tesco UK is seeking a Shift Lead to oversee daily store operations and lead a diverse team in a fast-paced retail environment. You will ensure excellent customer service, supervise staff across departments, and act as the on‑floor leader when the store manager is away.

The role emphasizes team leadership, clear communication, and a commitment to delivering a great shopping experience while upholding Tesco's values and standards.