Retail Shift Leader: Flexible Hours & Impactful Service

Tesco; Knowsley; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague discount

Wellbeing services

Life cover & pension

Uniform provided

Job summary

Tesco is hiring a Shift Lead to coordinate store teams and ensure outstanding customer service on a range of shifts across the week. You will lead colleagues, resolve day-to-day questions, and help maintain a positive store environment.

The role supports flexible working patterns and requires a proactive, customer-focused approach. Ideal candidates will have experience in retail leadership, a strong service mindset, and the ability to communicate clearly with diverse teams.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong role model with a passion for delivering great service.
• Clear communicator and inclusive team builder.
• Natural leader who motivates the team to deliver results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all areas of the store and handle day-to-day operating queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues and model excellent service.

Skills

Team leadership

Customer service

Communication

Decision making

Job description

Tesco is hiring a Shift Lead to coordinate store teams and ensure outstanding customer service on a range of shifts across the week. You will lead colleagues, resolve day-to-day questions, and help maintain a positive store environment.

The role supports flexible working patterns and requires a proactive, customer-focused approach. Ideal candidates will have experience in retail leadership, a strong service mindset, and the ability to communicate clearly with diverse teams.