Retail Shift Leader — Flexible Hours & Team Leadership

Tesco; Neath; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

Flexible hours

Colleague discount

Wellbeing services

Life cover

Pension matching

Benefits package

Uniform provided

Job summary

Tesco is hiring a Shift Lead to support store operations and deliver outstanding customer service. You will lead a small team, coordinate daily tasks, and be the on-site point of contact in the Manager’s absence.

The role emphasizes flexible hours, proactive coaching, and a commitment to inclusive, high-energy teamwork. With hourly pay starting at £15.59 and rising to £16.86 in select locations, this position guarantees a minimum weekly hours and offers a range of benefits, including staff

Qualifications

• Over 18 years of age.
• Experience in a team lead or management role in a fast-paced retail environment.
• Strong role model with a passion for great service and meeting customer needs.
• Ability to build positive, long-lasting team relationships.
• Clear communicator using various methods to keep the team informed.
• Natural leader who motivates the team to achieve results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across store areas and act as the go-to person for daily queries.
• Build inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities, and the planet.

Skills

Team leadership

Retail operations

Customer service

Communication

Decision making

Coaching

Job description

Tesco is hiring a Shift Lead to support store operations and deliver outstanding customer service. You will lead a small team, coordinate daily tasks, and be the on-site point of contact in the Manager’s absence.

The role emphasizes flexible hours, proactive coaching, and a commitment to inclusive, high-energy teamwork. With hourly pay starting at £15.59 and rising to £16.86 in select locations, this position guarantees a minimum weekly hours and offers a range of benefits, including staff