Retail Shift Leader — Flexible Hours & Growth

Tesco PLC; Highworth; On-site; GBP 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Holiday starting at 20 days

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension plan

Employee benefits

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to drive store operations and deliver exceptional customer experiences. You will manage day-to-day duties, lead a team across store departments, and act as a trusted presence in the absence of the Store Manager.

Ideal candidates have prior experience in retail leadership, are passionate about service, and can communicate clearly with customers and colleagues alike. A flexible, customer-focused approach is essential to succeed in this role.

Qualifications

• Experience in a fast-paced retail environment.
• Ability to lead and coach a team to deliver great service.
• Strong communication and relationship-building skills.

Responsibilities

• Leading the team to deliver a great customer experience in-store.
• Work across all store areas and support day-to-day queries.
• Build inclusive relationships and motivate colleagues.
• Lead the store in the manager's absence when needed.
• Make balanced decisions and adapt to change.
• Coach colleagues and provide feedback on service.
• Seek opportunities to serve customers and communities.
• Be a positive role model and ensure customer needs are met.

Skills

Team leadership

Retail management

Customer service

Communication

Job description

Tesco PLC is seeking a Shift Lead to drive store operations and deliver exceptional customer experiences. You will manage day-to-day duties, lead a team across store departments, and act as a trusted presence in the absence of the Store Manager.

Ideal candidates have prior experience in retail leadership, are passionate about service, and can communicate clearly with customers and colleagues alike. A flexible, customer-focused approach is essential to succeed in this role.