Retail Shift Leader — Flexible Hours, Great Service

Tesco; Greater London; Hybrid; GBP 21,000 - 23,000; Part time

Job summary

Tesco is seeking a Shift Lead to guide store teams and ensure a great customer experience. You’ll work across store areas, support colleagues, and role-model service excellence to meet customer needs.

Successful candidates will have previous team leadership in fast-paced retail, and be comfortable driving performance while staying flexible to daily changes. 18+ and availability to work varied shifts are required.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong customer service focus and ability to lead a team to deliver a great store experience.
• Clear communication and relationship-building with colleagues and customers.

Responsibilities

• Lead store team to deliver excellent customer service in-store.
• Coordinate across store areas and assist colleagues with day-to-day queries.
• Build positive, inclusive team relationships to drive performance.
• Step in as store lead in the Manager's absence and make balanced decisions.

Job description

Tesco is seeking a Shift Lead to guide store teams and ensure a great customer experience. You’ll work across store areas, support colleagues, and role-model service excellence to meet customer needs.

Successful candidates will have previous team leadership in fast-paced retail, and be comfortable driving performance while staying flexible to daily changes. 18+ and availability to work varied shifts are required.