Retail Shift Leader: Lead Teams & Deliver Great Service

Tesco; Barnsley; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Disability Confident Leader accredit­a

Flexible working

Job summary

Tesco is seeking a Shift Leader to manage a busy store floor and guide a team to achieve daily targets in a fast-paced retail environment. The role emphasizes strong customer service, people leadership, and effective communication to maintain high standards across shifts.

You will coach colleagues, balance priorities, and ensure safe, welcoming shopping experiences for customers. Flexibility in hours and a proactive approach are essential.

Qualifications

• Experience leading a retail team.
• Strong communication and customer service.
• Willing to work flexible shifts.

Responsibilities

• Lead and coordinate store team to deliver daily goals.
• Coach colleagues with on-the-job feedback to improve service.
• Drive customer satisfaction by proactive service improvements.
• Keep the team informed and engaged through clear communication.

Skills

Team leadership

Customer service

Flexible hours

Job description

Tesco is seeking a Shift Leader to manage a busy store floor and guide a team to achieve daily targets in a fast-paced retail environment. The role emphasizes strong customer service, people leadership, and effective communication to maintain high standards across shifts.

You will coach colleagues, balance priorities, and ensure safe, welcoming shopping experiences for customers. Flexibility in hours and a proactive approach are essential.